1. Why herbalukstore?
herbalukstore is a great place for people who are serious about health, the way you look and fitness. Herbalukstore helps you to purchase the branded Indian beauty, health, ayurvedic, herbal, grocery, lifestyle products online. It is a complete challenge to get genuine Indian products outside India, to serve this purpose we have committed ourselves to make your shopping easier, affordable and more comfortable through herbalukstore. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with professionals in the field. We are revolutionizing the distribution of Indian products by focusing on customer care, satisfaction and delivering savings to our customers.
herbalukstore is owed to do what is right by you and we value authenticity over anything else. The products are delivered at your doorstep every time. Have a happy shopping..!!
2. Can I phone or fax my order?
No, orders are accepted only online after securing your payment through the credit card information submitted by you through Paypal Accounts. Our Online Payment Transactions are processed by Paypal.Com
3. What is the limit of Purchase that can be made in herbalukstore?
There is no minimum purchase limit or maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.
4. Is my credit card number secured?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption is capable of processing Credit Card transactions ensuring that the information is encrypted before it is transmitted.
5. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get a mail confirming each order registered with us. Please check your mail and if you need any correction, you can email us before the items are shipped.
6. Are the items shipped as per the display on webpage?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product images is only approximate. Most of the products here are handicraft items. There may, hence, be a variation in the pictures and the respective products.
Herbalukstore.com, in its absolute discretion, may deliver a similar / alternate product for reasons or on demand beyond its control. At the same time we will make all possible efforts to make its services delightful for both the sender and the receiver.
7. How much time do you take to deliver after the payment has been made?
Shipping Time is a day or two depending on the product availability. Transit Time is 7 to 15 days depending on the Address (Country). For the delivery of products within 3 to 4 working days from the date you ordered, an extra amount of 15 GBP must to be paid.
8. What is the mode of delivery?
Our delivery partner is India Post, the government operated postal system in India. We ship the items through Registered Parcel or International Speed Post.
9. Can I ship different items in the same order to different shipping addresses?
Yes, of course. In case you have (say) 5 items in your order across various stores, you can assign different shipping addresses to one or more of these items.
10. Can I send some message with the gift?
Yes, you can send your message with the gift. Just type your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.
11. Will I get complete refund of amount if I cancel my order?
Yes we will refund the amount if you cancel the order before shipping. Usually if you mail us within 24 hours of placing the order, we will cancel your item(s) and refund to your card account.
12. Will I get a refund if the product is shipped but not delivered?
Yes, you will get complete refund. Instead of getting refund, if you need the product again, we will ship the product.