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Thank you for shopping with herbalukstore.co.uk. We want every customer to have a smooth experience. If you receive a damaged, incorrect, or missing item, we are here to assist you.
If your order is not delivered, please contact us at orders@organicgroceryusa.com with your order number. We will investigate the issue immediately. If the order cannot be fulfilled or delivered, a refund will be issued upon approval of your claim.
If you receive a damaged product, an incorrect item, or if items are missing:
After verification, we will offer:
You may return eligible items within 14 days of delivery.
Conditions for returns:
Once the returned item is received and inspected, we will process the refund. Please note that shipping charges are non-refundable unless the return is due to our error.
If your return is approved, the refund will be issued to your original payment method within 3–7 business days.
For damage-related claims, a full refund will be provided after verification.
For any return or refund questions, please contact:
Email: orders@organicgroceryusa.com